Before sending the defective product to the Service Center (SC), please indicate the contact information for contacting you and a detailed description of the defect, check the completeness and indicate it on paper (preferably with a marker, so that it is noticeable), make a photo capture of the contents of the package and documents ( warranty card, sales receipt), be sure to put the warranty card or the Certificate of completion (if the product is sent for warranty repair) inside. If the malfunction is due to incorrect operation with the data (music content) or if the malfunction appears when the product is operated with third-party accessories (including a memory card), be sure to leave the data (music content) in the product and provide third-party accessories with the product for checking the malfunction .
When shipping the product, consider the need to protect it from falls and shock, the best option is factory packaging with protective elements. You can check this and other information on shipping the product to the courier delivery service.
After receiving the product, to the telephone number indicated in the accompanying documents, the SC sends an information message (SMS, viber) with the registration data of the product for service.
If after sending the product, taking into account the time of shipment, you did not receive a message with registration data in the SC, contact the SC and specify the receipt and registration number of the product for service. In the case of a paid repair, payment can be made in any way possible for you at the details indicated below. The amount to be paid, check with the SC manager after the completion of repair work. Sending the product to the consumer is possible only after full payment for the order. Please note that if payment will be made from a legal entity or an entrepreneur, then you need to get an invoice for payment in the SC.
Important! After completion of service, the SC sends the product to the name of the consumer who sent the product and to the same address from which the product was received.